1. Introduction

These Terms and Conditions apply to services provided by Mobile Tyre Rescue Services, including mobile tyre fitting, tyre replacement, puncture assistance, roadside tyre services and any other services agreed with the customer.

By booking, confirming or using our services, you agree to these Terms and Conditions. Please read them carefully before making a booking.

2. Our Services

Mobile Tyre Rescue Services provides mobile tyre and roadside assistance at locations agreed with customers.

Our services may include:

• Mobile tyre fitting

• Tyre replacement

• Puncture inspection and repair

• Emergency tyre assistance

• Tyre inspection

• Wheel balancing where available

• Breakdown and roadside assistance

• Other agreed vehicle or tyre-related services

All services are subject to availability, location, tyre availability, accessibility and confirmation of the booking.

We reserve the right to decline or discontinue work where it cannot be performed safely or where the requested service is unsuitable for the vehicle or tyre condition.

3. Bookings

Bookings may be made through our website, by telephone, WhatsApp or another communication method made available by Mobile Tyre Rescue Services.

When making a booking, customers must provide accurate information, including where applicable:

• Full name and contact details

• Vehicle make and model

• Vehicle registration

• Correct tyre size

• Required tyre quantity

• Current location or postcode

• Details of the tyre or vehicle problem

A booking is not considered confirmed until it has been accepted by Mobile Tyre Rescue Services and any required deposit has been received.

Any deposit paid will normally form part of the final amount due for the agreed service.

4. Customer Information

Customers are responsible for ensuring that all information supplied when booking is accurate.

If incorrect vehicle, tyre size, location or other information results in additional travel, incorrect tyres being supplied or additional work being required, additional charges may apply.

Please check the tyre size directly from your vehicle or existing tyre before confirming your booking whenever possible.

5. Pricing and Payment

Prices will be provided or agreed before the relevant service is carried out wherever reasonably possible.

Payment may be accepted by cash, card or another payment method confirmed by us.

Unless otherwise agreed, payment must be made before or immediately upon completion of the service.

Additional charges may apply where:

• Additional work is requested or required

• Incorrect information was provided during booking

• The vehicle is in a difficult or inaccessible location

• Additional travel is required

• Specialist equipment or services are required

• Circumstances differ materially from those described when the booking was made

Any additional charges will be communicated where reasonably possible before additional work is undertaken.

6. Call-Out Charge

A £45 call-out charge may apply, subject to the circumstances of the booking and service availability.

Where a technician has been dispatched following a confirmed booking and the customer subsequently refuses or cancels the agreed service after attendance or dispatch, the applicable call-out charge may remain payable.

The customer should ask for clarification about applicable call-out charges before confirming a booking if required.

7. Cancellations

If you need to cancel or change a booking, please contact Mobile Tyre Rescue Services as soon as possible.

Charges may apply where:

• A technician has already been dispatched

• The technician has arrived at the agreed location

• Tyres have been specifically ordered for your vehicle

• Costs have already been incurred in preparing for your booking

Any applicable cancellation or call-out charge will depend on the circumstances of the booking and applicable consumer rights.

8. Arrival and Response Times

Any arrival or response time provided is an estimate unless expressly confirmed otherwise.

Actual arrival times may be affected by circumstances outside our reasonable control, including:

• Traffic conditions

• Weather

• Road closures

• Technician availability

• Distance and location

• Previous emergency jobs

• Tyre availability

• Unexpected operational delays

We will make reasonable efforts to attend within the estimated timeframe but cannot guarantee a specific arrival time unless expressly agreed.

9. Puncture Repairs

Not every punctured tyre can be safely repaired.

Before carrying out a puncture repair, the tyre may need to be inspected to determine whether repair is appropriate.

A repair may not be possible where there is:

• Sidewall damage

• Excessive tread wear

• Structural damage

• Significant cracking or deterioration

• Damage outside an appropriate repairable area

• Previous damage or repairs affecting safety

• Any other condition making repair inappropriate

Where a safe repair cannot be carried out, tyre replacement may be recommended.

10. Tyres and Materials

Tyres supplied will be based on the specifications and requirements agreed with the customer.

Where a specific tyre brand or model is requested, this must be confirmed when booking and remains subject to availability.

Equivalent or alternative tyre options will not be substituted without customer agreement where such agreement is reasonably required.

Any applicable manufacturer warranty remains subject to the relevant manufacturer’s terms and conditions.

11. Customer Responsibilities

The customer is responsible for:

• Providing accurate booking information

• Ensuring lawful access to the vehicle

• Ensuring the vehicle is accessible at the agreed location

• Providing a safe and reasonably suitable working area

• Informing us of any known vehicle or tyre problems that may affect the work

• Keeping other persons, children and animals away from the working area where necessary

• Making payment in accordance with the agreed terms

The customer must have authority to authorise work on the vehicle.

12. Safety and Working Conditions

The safety of our technicians, customers and other road users is important.

We reserve the right to delay, relocate, suspend or refuse a service where working conditions are considered unsafe.

This may include circumstances involving:

• Dangerous roadside locations

• Unsafe traffic conditions

• Severe weather

• Insufficient working space

• Unstable or unsuitable ground

• Threatening or abusive behaviour

• Other hazards that prevent the work from being carried out safely

Where possible, an alternative safe location or arrangement may be discussed.

13. Pre-Existing Vehicle or Tyre Conditions

Customers should inform us of any known damage, faults or modifications that could affect the work.

Mobile Tyre Rescue Services is not responsible for faults or damage that existed before our work commenced or that arise from unrelated underlying vehicle defects.

Where a pre-existing condition prevents the requested work from being safely completed, we may stop the service and explain the issue to the customer.

14. Service Standards and Liability

We will use reasonable care and skill when providing our services.

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable UK consumer law.

Subject to applicable law, we will not be responsible for losses caused by circumstances outside our reasonable control or for problems arising solely from pre-existing vehicle or tyre defects.

Nothing in these Terms affects your statutory rights as a consumer.

15. Manufacturer Warranties

New tyres and certain materials supplied by us may be covered by a manufacturer’s warranty.

Any manufacturer warranty is subject to the manufacturer’s own eligibility requirements, exclusions and claims process.

Normal wear and tear, accidental damage, punctures, misuse and damage caused by road hazards may not be covered unless specifically included within the applicable warranty.

16. Complaints

If you are dissatisfied with any aspect of our service, please contact Mobile Tyre Rescue Services as soon as possible.

Please provide your booking information, vehicle details and a clear explanation of the issue so that we can review the matter and respond appropriately.

We aim to deal with complaints fairly and reasonably.

17. Website Information

We make reasonable efforts to ensure information displayed on our website is accurate and up to date.

However, tyre availability, prices, service areas and other information may change without notice.

Website content should not be treated as confirmation of availability until your booking has been accepted.

18. Changes to These Terms

Mobile Tyre Rescue Services may update these Terms and Conditions from time to time to reflect changes to our services, business practices or legal requirements.

The latest version published on our website will apply to new bookings from its effective date.

19. Governing Law

These Terms and Conditions are governed by the applicable laws of the part of the United Kingdom in which the relevant service and contractual relationship are subject to jurisdiction.

Nothing in these Terms is intended to restrict any statutory rights or legal protections available to consumers.

20. Contact Mobile Tyre Rescue Services

If you have any questions regarding these Terms and Conditions, a booking or our services, please contact Mobile Tyre Rescue Services using the contact information provided on our website.

Last Updated: August 2026