Returns & Refunds Policy

Last Updated: August 2026

This Returns & Refunds Policy explains the conditions that apply to eligible goods and services purchased from Mobile Tyre Rescue Services.

Nothing in this policy is intended to limit or exclude any statutory rights you may have under applicable UK consumer law.

1. Definitions

For the purposes of this Returns & Refunds Policy:

Company / We / Us / Our: Refers to Mobile Tyre Rescue Services.

Goods: Tyres or other physical products supplied by us.

Services: Mobile tyre fitting, puncture repair, tyre replacement, roadside assistance and any other services provided by Mobile Tyre Rescue Services.

Order: A request made by you to purchase goods or arrange services from us.

Website: The website operated by Mobile Tyre Rescue Services.

You / Customer: The individual, business or other legal entity purchasing goods or services from us.

2. Order Cancellations

If you are a consumer, you may have a legal right to cancel certain orders made online, over the telephone or away from our business premises.

Where the statutory cancellation right applies, the usual cancellation period for eligible goods is 14 days from the date you, or a person nominated by you other than the carrier, receives the goods.

Different rules may apply to services, goods made to your specifications, urgent work requested by you and other circumstances covered by applicable UK consumer law.

To request a cancellation, contact us clearly stating your name, order or booking details and your intention to cancel.

Email: info@mobiletyrerescueservice.co.uk
Phone: +44 203 817 9486

3. Cancellation of Mobile Tyre Services

Mobile tyre services may involve dispatching a technician, reserving or ordering tyres and travelling to your location.

If you cancel after a technician has been dispatched, after we have arrived at your location, or after costs have already been reasonably incurred in fulfilling your booking, an applicable call-out, cancellation or other agreed charge may remain payable, subject to your statutory rights.

If you specifically request that a service begins during a statutory cancellation period, your cancellation rights may be affected once the service has begun or been fully performed, in accordance with applicable law.

4. Conditions for Eligible Returns

Where a return right applies, please contact us before returning any goods.

Depending on the circumstances, eligible goods should generally:

• Be returned within the applicable return period

• Be unused and uninstalled

• Remain in their original condition

• Include the original packaging where reasonably possible

• Have proof of purchase or order information available

We reserve the right to inspect returned goods before approving a refund.

Your statutory rights relating to faulty, damaged or misdescribed goods are not affected by these conditions.

5. Fitted or Used Tyres

Please check the tyre specification before authorising fitting.

Once a tyre has been fitted to a vehicle and used, it may not be eligible for a standard change-of-mind return because its condition has changed and services may already have been performed.

This does not affect your legal rights where a tyre or fitting service is faulty, damaged, misdescribed or otherwise does not meet applicable legal requirements.

If you believe there is a fault with a tyre after fitting, contact us as soon as possible so that the matter can be assessed.

6. Specially Ordered Goods

Tyres or other products ordered specifically according to your requirements may have different cancellation or return conditions, particularly where they are personalised or otherwise fall within a statutory exception.

Where a tyre is being specially ordered, we will aim to make any relevant cancellation restrictions clear before the order is confirmed.

7. Incorrect Tyre Information

Customers are responsible for providing accurate information when placing an order, including where applicable:

• Tyre size

• Vehicle make and model

• Vehicle registration

• Quantity required

• Any specific tyre requirements

If incorrect information supplied by the customer results in unsuitable tyres being ordered or a technician being dispatched with incorrect products, additional costs may apply.

Please check your tyre size carefully before confirming an order.

8. Faulty or Damaged Goods

If you believe goods supplied by Mobile Tyre Rescue Services are faulty, damaged or not as described, please contact us as soon as possible.

We may request information such as:

• Your order or booking details

• Photographs of the tyre or product

• Details of the reported problem

• Vehicle information

• Relevant fitting information

We may need to inspect the product before determining the appropriate remedy.

Where required by applicable consumer law, an appropriate remedy may include repair, replacement, price reduction or refund, depending on the circumstances.

9. Manufacturer Warranties

Some new tyres may also be covered by a manufacturer’s warranty.

Manufacturer warranty claims are subject to the relevant manufacturer’s terms and assessment procedures.

Warranty coverage may not apply to issues caused by circumstances such as:

• Normal tyre wear

• Punctures or road hazards

• Kerb or impact damage

• Incorrect tyre pressure

• Vehicle alignment or suspension problems

• Misuse or accidental damage

Manufacturer warranty rights are separate from any statutory rights you may have against us.

10. Sale or Promotional Items

Sale or promotional goods may be subject to specific promotional conditions.

However, promotional or discounted pricing does not remove statutory rights relating to goods that are faulty, damaged or not as described.

Any specific promotional restrictions will be communicated where applicable.

11. Returning Goods

Please contact Mobile Tyre Rescue Services before sending or returning any product.

Do not send tyres or other goods to an address shown elsewhere on the website without first confirming the correct return arrangements with our team.

Where the customer is responsible for arranging a return, we recommend using an appropriately insured and trackable service.

Responsibility for return costs will depend on the reason for the return and your applicable statutory rights.

12. Refunds

Once an eligible return has been received and assessed, we will inform you whether the refund has been approved.

Where a refund is due, it will normally be issued using the original payment method, unless another method has been agreed or is required in the circumstances.

Refund processing times may vary depending on the payment provider.

Where UK consumer law specifies a refund deadline, we will process the refund in accordance with those requirements.

13. Non-Refundable Services

A completed service will not normally qualify for a change-of-mind refund simply because the customer later decides they no longer wanted the service.

However, this does not affect your statutory rights where a service was not performed with reasonable care and skill or where another legal remedy applies.

14. Call-Out and Attendance Charges

Where a technician has been dispatched following a confirmed booking, a call-out or attendance charge may apply if:

• The customer cancels after dispatch

• The customer refuses the agreed service after arrival

• The vehicle cannot be accessed

• Incorrect information prevents the agreed work from being performed

• The technician attends but cannot safely perform the work because of circumstances not previously disclosed

Any charge will be subject to the booking terms provided and applicable consumer law.

15. Your Statutory Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or replace your rights under applicable UK consumer protection legislation.

If there is any conflict between this policy and a legal right that cannot be excluded, the applicable legal requirement will take priority.

16. Contact Us

If you need to cancel an order, request a return, report a faulty tyre or ask a question about a refund, contact:

Mobile Tyre Rescue Services

Email: info@mobiletyrerescueservice.co.uk
Phone: +44 203 817 9486

Please provide your name, booking or order details, vehicle information and reason for contacting us so we can review your request efficiently.