Privacy Policy

At Mobile Tyre Rescue Services, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting us, requesting a quote or booking our services.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and the choices available to you.

1. Who We Are

For the purposes of this Privacy Policy:

Business Name: Mobile Tyre Rescue Services
Country: United Kingdom
Telephone: +44 203 535 9551
Website: Mobile Tyre Rescue Services website

References to “we,” “us,” “our,” or “the business” in this policy mean Mobile Tyre Rescue Services.

2. Information We May Collect

When you contact us, request a quote, submit a website form or book a service, we may collect information such as:

• Your name

• Telephone number

• Email address

• Postcode or service location

• Vehicle make and model

• Vehicle registration, where required

• Tyre size and specifications

• Details about the service you require

• Information contained in messages you send to us

• Payment or transaction information where applicable

We only request information reasonably necessary to respond to enquiries and provide our services.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This can include:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Date and time of visits

• Time spent on pages

• Referring website or source

• General website interaction and diagnostic information

This information may be used to maintain website functionality, understand how visitors use the website and improve our services.

4. How We Use Your Personal Information

We may use your personal information to:

• Respond to enquiries

• Provide quotes

• Arrange and manage bookings

• Provide mobile tyre and roadside services

• Contact you regarding your booking or service

• Confirm vehicle, tyre and location details

• Process payments where applicable

• Provide customer support

• Handle complaints or service-related issues

• Maintain appropriate business and transaction records

• Improve our website and services

• Prevent fraud or misuse of our services

• Meet applicable legal, regulatory and tax obligations

Where required by law, we will rely on an appropriate lawful basis for processing your personal information.

5. Legal Bases for Processing

Depending on the circumstances, we may process personal information because:

• It is necessary to take steps at your request before entering into a contract.

• It is necessary to perform a contract with you.

• We have a legitimate business interest in operating and improving our services.

• We need to comply with a legal obligation.

• You have provided consent where consent is required.

Where processing relies on consent, you may withdraw that consent subject to applicable law.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide essential website functionality and understand how visitors interact with the site.

Cookies are small files stored on your device when you visit certain websites.

Cookies may include:

Essential Cookies

These cookies help the website operate correctly and provide functionality requested by visitors.

Functionality Cookies

These may remember certain preferences to improve your experience when returning to the website.

Analytics Cookies

Where enabled, analytics technologies may help us understand website traffic, page performance and how visitors interact with our website.

Marketing Cookies

Where advertising or marketing technologies are used, cookies or similar technologies may be used subject to applicable consent requirements.

Where required, visitors will be provided with appropriate choices regarding non-essential cookies.

7. Contact Forms, Calls and WhatsApp

When you contact Mobile Tyre Rescue Services through a website form, telephone or WhatsApp, we may process the information you provide to respond to your enquiry and arrange the requested service.

Please avoid sending information that is not necessary for us to deal with your enquiry.

Third-party communication platforms may process information according to their own privacy policies.

8. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business or provide your requested service.

These may include:

• Website and hosting providers

• Payment service providers

• IT and technical support providers

• Analytics providers

• Communication service providers

• Professional advisers such as accountants or legal advisers

• Contractors or service providers involved in fulfilling a booking, where applicable

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

9. Marketing Communications

Where permitted by applicable law, we may contact customers about relevant services, offers or updates.

Where consent is required for electronic marketing, we will seek appropriate consent.

You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where provided.

Service-related communications regarding an existing enquiry or booking are separate from marketing communications.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax or regulatory requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

11. International Data Transfers

Some third-party services used to operate our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps where required to ensure the transfer complies with applicable data protection requirements.

12. Security of Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on applicable UK data protection law and your circumstances, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Request restriction of processing in certain circumstances

• Object to certain types of processing

• Request data portability where applicable

• Withdraw consent where processing is based on consent

Some rights are subject to legal conditions and exceptions.

To exercise a relevant right, contact Mobile Tyre Rescue Services using the contact details provided on this website.

We may need to verify your identity before processing certain requests.

14. Complaints About Data Protection

If you have concerns about how we process your personal information, please contact us first so we have an opportunity to address the issue.

You may also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO).

15. Children’s Privacy

Our website and tyre services are not specifically directed at children.

We do not intentionally collect personal information from children where it is not necessary or appropriate for providing our services.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

16. Links to Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the relevant privacy policy before providing personal information to another website or service.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, business practices or applicable legal requirements.

When changes are made, the updated version will be published on this page and the Last Updated date will be revised.

18. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Mobile Tyre Rescue Services
Phone: +44 203 817 9486

You can also contact us through the enquiry form available on our website.